Featured Quotes

"CDI is the next level of integrating all the information on your customers — all their relationships."

— Alex Berson, director of BearingPoint and leader of the firm's customer identity management practice

"Organizations in all industries increasingly realize that creating and maintaining a complete, accurate customer system of record is essential to the success of their customer-centric business initiatives. Accomplishing this goal requires a multi-faceted solution that starts with finding all the data about a customer across disparate systems and continues through the on-demand use of clean, integrated data in operational applications and business processes."

— John Radcliffe, vice president and research director, Gartner

"IDNs seeking to implement an enterprise-wide picture archiving and communications system (PACS) have struggled with how to link multiple registration and RIS systems to the PACS. A limited EMPI rollout is the most effective way to link these systems."

— Tom Handler, research director, Gartner

"CDI strategies are designed to operationalize a panoramic view of the customer (i.e., creating a de facto customer system of record) through underlying data aggregation, consolidation, and interoperability, while applying value metrics (e.g., customer profitability) to customers (both individuals and groups) so effective strategies for managing customer relationships can be developed, implemented, and continuously augmented over time. A well-structured customer CDI strategy is required to best realize the nascent value of existing and future CRM investments, and has its own unique set of planning, implementation, and ongoing operational requirements. In essence, CDI represents the holy grail of a CRM strategy since it promises to expose a single customer record of truth across relevant CRM processes."

— Steve Bonadio, senior program director, META

"Customer data integration requirements are evolving as companies increasingly demand solutions that enable them to respond quickly to new business priorities and changing markets. Since every organization has unique business goals and IT environment, CDI systems must be tailored to the individual organization during implementation, yet flexible to change to maximize future leverage."

— Steve Bonadio, senior program director, META

"An increasing number of companies are looking for a customer data integration product that provides the flexibility to respond quickly to the characteristics of customer data without delay or additional costs. A CDI solution that enterprises can configure internally will not only enable enterprises to align the software with individual business strategies, but also provide more efficient processing and positively impact their bottom lines by reducing the total cost of ownership."

— Steve McClure, program vice president, IDC

"The 'Top 20 Mid-Year Report' identifies the best performing HIT solutions for the past thirteen months, where each vendor product was categorized into a market segment and subsequently compared to and ranked against other similar products. Interviews with healthcare executives and customers were conducted throughout the year and client satisfaction once again placed the Initiate Identity Hub™ software as the top vendor solution in the EMPI category in the 'Top 20' report."

— Ralph Reyes, senior vice president, KLAS