Retail pharmacies meeting today’s challenges with Initiate for Healthcare

Fragmented and duplicate records make it difficult to manage point-of-sale fulfillment, perform thorough clinical profiling, consistently track insurance deductibles, accurately analyze purchase profiles and successfully link records across all retail locations. All of these factors lead to poor data quality, which can endanger patient safety, negatively affect patient satisfaction, reduce pharmacist productivity, and ultimately, increase business risk.

So how big is the problem? Initiate Systems recently analyzed patient records for one national pharmacy. We found that 20 percent of the database contained multiple records for the same individual. This situation could compromise patient safety. Having an incomplete view of a prescription history could result in a customer receiving a drug that might cause a potentially life-threatening adverse reaction when taken with other prescriptions.

The foundation for supporting on-demand patient data integrity

Initiate software can be the lifeblood of your customer-centric master data management (MDM) strategy. We can leverage the data from across your stores to create the clean, complete customer profiles you need to ensure accuracy, streamline claims processing, improve first-pass ratios, drive profitability and achieve more consistent HIPAA compliance.

For the last decade, Initiate Systems has helped hundreds of pharmacies and other organizations manage customer identities. Initiate software, our award-winning customer data hub, accurately links individual customer or physician records, which improves data quality and keeps records synchronized across your enterprise.

• Get clean, complete, up-to-date profiles of your customers, physicians and even business partners across all of your locations
• Streamline searches for customer records to improve the speed and accuracy of point-of-service operations
• Discover which customers visit multiple stores and how their purchasing patterns may differ
• Enhance chain-wide Drug Utilization Review (DUR) capabilities
• Make back-office operations, such as tracking insurance deductibles and clinical patient profiling, more efficient
• Leverage existing infrastructure while minimizing ongoing maintenance and management costs
• Achieve more consistent HIPAA compliance

 Learn more about how Initiate software works.