Government organizations with a variety of missions benefit from Initiate Citizen™. More than 100 organizations across 10 market segments are already using Initiate software to achieve competitive advantages. Read about a few of them here.

The Challenge: Lack of data sharing across departments and programs

A U.S. state needed to convert its 20-year-old Medicaid Management Information System that housed 500,000 records. The goal was to improve data sharing across departments and programs to enhance delivery of state-sponsored programs.

Solution: Initiate Citizen and Initiate Master Data Service™ streamlined data management across five systems to help improve data privacy in the sharing process.

Benefits

• Provides a single point for communicating "change of circumstance," such as marital status, births and deaths, or changes of address
• Eliminates duplicate data within master client index
• Enables sharing of accurate data across a network of benefits programs to improve beneficiary satisfaction and resource allocation
• Reduces the potential for fraud through improved identification of citizens

The Challenge: Sharing services regionally

A borough government in the U.K. wanted to increase emphasis on regionally shared services for its 270,000 citizens. To do this, the borough needed to integrate information requirements across all departments and share the data within established compliance rules; i.e., multi-directional compliance.

Solution: Initiate Citizen and Initiate Master Data Service are deployed across 10 critical systems to share information across all departments, from the council tax to benefits, housing, education, library and electoral services.

Benefits:

• Client Index is leveraged locally, regionally and nationally with central government initiatives
• Client Index provides single point of change of circumstance
• Information registered with one council database simultaneously alerts all others
• Infrastructure enables council to arrange all services within a single transaction, increasing efficiency and citizen satisfaction
• Helps secure government grants for which the council is qualified