Laying the Foundation for Customer Data Integration
Accurate and complete customer data helps increase revenues, improve profitability and optimize business processes. Customer data integration (CDI) emerged to meet these goals by delivering accurate customer views. Learn:
- The evolution of CDI as an answer to CRM's limitations
- Three styles of CDI - transactional, registry and co-existence - and their strengths and uses
- How to lay the foundation for a successful CDI implementation